securing stuff and stuff

My name is Jacob Durham, and I am a passionate and seasoned IT professional with over a decade of experience in network and system administration, project management, and cybersecurity. I hold a Master's Degree in Information Technology Management from Western Governors University and have a diverse skill set gained through various management and leadership roles.

Tacoma Public Library, Tacoma, WA

• Network & System Administrator
  
• November 2019 – Present
  
• Managed infrastructure, system administration, and end-user equipment for eight library branches.
  
• Led projects to improve system performance and optimize processes.
  
• Collaborated with team members to review technologies and evaluate products.
  

Sound Mental Health, Tukwila, WA

• IT Infrastructure Engineer
  
• May 2018 – November 2019
  
• Planned and implemented IT infrastructure mergers for multiple business units.
  
• Managed over 100 Virtual Machines in a mixed HyperV/VMWare environment.
  
• Mentored junior staff on complex IT projects.
  

Performed in-depth IT Infrastructure site surveys and delivered detailed reports.

Peterbilt, Seattle, WA

• Senior Technical Support Specialist
  
• January 2017 - May 2018
• Led vendor and product selection for new inventory and ticketing systems.
  
• Pioneered integration of new stores, increasing users and endpoints by 25%.
  
• Trained help desk staff and created standardized processes for daily tasks.
  

ISOFusion, Tacoma, WA

• NOC Analyst
  
• May 2016 – December 2016
  
• Provided comprehensive technical support, advice, and help to consumers and businesses.
  
• Led troubleshooting functions for Cisco, Avaya, Nix, and Windows systems and networking equipment.
  
• Trained new employees and managed shift tasks for the incoming team.